How it works

Renting a Thaks Charge power bank takes about a minute and needs no app. Try the demo below to see each screen.

Interactive demo. No payment is taken.

Step by step

Find a stationLook for the yellow Thaks Charge station at the counter of a partner shop, or check the Return Power Bank list for one near you.
Scan the QR codeOpen your phone camera and point it at the code. A secure Thaks Charge page opens in your browser.
Pay the €10 depositUse Apple Pay, Google Pay or a card. We hold the €10; it isn't spent.
Take your power bankThe screen tells you which slot to use, and its light flashes. Pull the power bank out gently.
Charge on the goPick the cable for your phone: USB-C, Lightning or Micro-USB. The rental clock runs from now.
Return at any partner shopPush it into any free slot until it clicks. The rental stops and the unused deposit is released.

Good to know

Before heading to a shop to return, check it has free slots on the Return Power Bank page.

Your rental ends only when the power bank clicks into a slot and the light turns green.

The page you paid on shows your rental time and lets you contact support. Add your email for a receipt.

Stations are inside shops, so you can return only while they're open. Hôtel Opéra Lumière is open 24 hours.

Troubleshooting

Problem	What to do
The QR code won't scan	Type the station code printed under the QR sticker, for example TC-0401.
No slot opened after paying	Wait 10 seconds and check all slot lights. If none flashes, tap "Contact support" on the page. You won't be charged for a rental that didn't start.
The power bank doesn't charge my phone	Return it within 5 minutes and take another one. The first rental is free.
No free slot to return	Go to another shop with free slots. Check the Return Power Bank page for live counts.
Payment declined	Try another card or Apple Pay / Google Pay. Some prepaid cards can't hold a deposit.
Refund not showing yet	We release the hold on return. Your bank may take 3 to 7 working days to update your statement.